Refund Policy

Cancellation by student - more than 24 hours notice

If you cancel your lesson more than 24 hours before the scheduled start time, you are eligible for a full refund or session credit.

Cancellation by student - less than 24 hours notice

Cancellations made within 24 hours of the lesson will not be eligible for a refund. The session will be forfeited.

No-shows

Failure to attend a scheduled lesson without prior notice will result in full forfeiture of the session fee.

Cancellation by instructor

If a lesson is cancelled by UP TRAINING or the assigned instructor, you will receive a full refund or the option to reschedule at no additional charge.

Force majeure

In the event of circumstances beyond our reasonable control (natural disasters, government restrictions, etc.), lessons may be rescheduled without penalty to either party.